Official Forumwarz Blog

The official blog for the web game, Forumwarz

Why I haven’t responded to you!

Thanks to a recent ad campaign, Forumwarz recently passed the 150,000th registered account mark.

When we launched Forumwarz nearly a year and a half ago, we had no idea if people would enjoy it or not, so hitting this milestone is quite meaningful.

Attracting that many eyeballs doesn’t come without a cost, though. When Forumwarz had 150 users, I would personally respond to every piece of correspondence I received, whether it was a bug report, game feedback or just people saying ‘hi!’

I remember a couple of people remarking on the fact that they’d received a reply, saying they never thought a bug report on a web site would incite a reply, from a site founder no less! It was flattering.

However, as the site grew, the amount of feedback grew with it, and it became far too much for me to stay on top of. Have you ever tried to email someone from a popular web site? Did you receive a reply? Probably not!

The thing is, is our business has changed. We used to sit around thinking “well, what next?” Now it’s more like “OMG, HOW LONG UNTIL THAT IS DONE?” We struggle with the complex issue of prioritizing.

Recently, in our chat room, someone told me they were surprised how nice I was, because he’d heard that I didn’t care much about the game. This is a site that I’ve invested thousands of hours working on and one that I spent countless hours of my day thinking about. I have even taken a huge pay cut to work on it full time. And why? Because I love it.

At one point, Forumwarz was just an idea in my head. Now it’s something that many people have enjoyed. That accomplishment is incredibly meaningful to me.

The one thing I want to convey above all else is that a lack of a reply does not mean we don’t care about your issue. Nothing could be further from the truth. We want Forumwarz to be an awesome game too!

Our current solution is a spreadsheet that lists upcoming features we want to deliver (currently about 50). We have a column for estimated development time (which is often wrong!) and a column for our best guess at the value that feature would deliver to our product. Then we came up with a formula that spits out a “score” based on those two factors. If something can be developped quickly and adds a lot of value, we do it first.

Unfortunately, as a player of our game, this might mean the feature you enjoy the most tends to not get upgraded or looked into for a while. I know, it sucks, but it’s a bad side effect of having limited resources. Larger companies than ours can afford to hire more employees to work on more features in parallel, but ours is a simple web game, and we have to make do within the limits of our current revenue steams.

Having said all that, we still appreciate all the feedback we receive even if we don’t act on it right away. Every ticket and email that falls into my inbox gets read, and ultimately prioritized.

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Written by eviltrout

March 9, 2009 at 4:37 PM

Posted in Home

Tagged with ,

8 Responses

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  1. "Our current solution is a spreadsheet that lists upcoming features"

    I, (and I’m sure a lot of other people), would like to look at this spreadsheet, if anything to simply be able to say, "okay, they’re aware of this problem, I should stop spamming Flamebate now".

    Anyway, keep making this game great, and it’s awesome that you are as involved as you are, in comparison to many other games.

    MeatLoafFan

    March 9, 2009 at 4:37 PM

  2. Making it public could be a good idea actually.

    I’m surprised that anyone thought you weren’t interested in Forumwarz! The impression I’ve always got is that the Admin team is very involved on the tech and the community sides of things. It’s quite clear to me that you’re always working hard to improve it; it’s not your fault if there’s a massive community who each want the moon on a stick! ;)

    Oh an since I’m here, HBD2U again. x

    Thiefree

    March 9, 2009 at 4:37 PM

  3. I’m glad you’ve been listening, ET. That’s important in a game like this. I patiently await episode 3! ^_^

    LemGambino

    March 9, 2009 at 4:37 PM

  4. buy bp so ET can afford to outsource the longterm stuff to india

    TUBSWEETIE

    March 9, 2009 at 4:37 PM

  5. [quote=TUBSWEETIE]buy bp so ET can afford to outsource the longterm stuff to india[/quote]

    Done. I’ve spent about $175 on this game so far… I can’t believe it, either.
    Hey, ET, that means half of your PS3 is mine! I’m coming over to play next time I’m up in Canada!

    Acid FLux

    March 9, 2009 at 4:37 PM

  6. Does overlaying flags of USA and Canada over goatse warrant a two week ban? I honestly didn’t think that was shock, as goatse was indistinguishable after the edits!

    Largehardoncollider

    March 9, 2009 at 4:37 PM

  7. lhc, yes

    it wasnt indistinguishable. :/

    tubs

    March 9, 2009 at 4:37 PM

  8. "If something can be developped quickly and adds a lot of value, we do it first."
    Not to be a grammar Nazi,but you misspelled developed.

    anyways, glad you’re listening to all our comments. you never know when a good idea will pop up, like the itembildr. :D

    Jarwain

    March 9, 2009 at 4:37 PM


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